FAQ

Product Questions

What types of products do you offer?

We specialize in high-quality country attire, including accessories, blazers, boots & shoes, breeks, cardigans, and collections like the Axford and Aylsham lines. Our products feature classic British designs with a focus on durability and comfort, perfect for shooting weekends, country events, or everyday wear.

Are your products made from premium materials?

Yes, our garments are crafted with attention to detail using materials such as cashmere and cable knits, ensuring they embody timeless tradition and contemporary comfort for all your adventures.

Do you have items for children?

Absolutely! Our Children’s Collection offers the same quality and style as our adult lines, designed to bring the country living experience to the whole family.

Delivery Questions

Where do you deliver?

We provide global delivery to bring British country reliability worldwide. However, due to logistical constraints, we cannot deliver to some Asian regions and remote areas. Please check our website for specific availability.

What are your shipping options and costs?

We offer two shipping methods: Standard Shipping via DHL or FedEx for £12.95, with delivery in 10-15 days after dispatch, ideal for urgent needs. Free Shipping via EMS is available for orders over £50, with delivery in 15-25 days after dispatch, perfect for planned wardrobe updates.

How long does order processing take?

Each order is meticulously prepared to meet our exacting standards, taking 1-2 business days before dispatch. You’ll receive tracking information via email once your package is on its way.

Can I track my order?

Yes, upon dispatch, we send tracking details to your email, allowing you to monitor your package’s journey from our workshop to your home.

Payment Questions

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience, ensuring secure and efficient transactions for your country attire purchases.

Is my payment information secure?

Absolutely. We partner with trusted payment providers to safeguard your data, reflecting our commitment to reliability and customer trust.

Returns and Exchanges

What is your return policy?

We accept returns within 15 days of receipt, provided items are in original condition. This allows you to shop with confidence, knowing your investment in quality is protected.

How do I initiate a return?

Contact our customer service at [email protected] with your order details, and we’ll guide you through the process to ensure a smooth experience.

Account and General Questions

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows for faster future purchases and order tracking, enhancing your overall experience.

How can I contact customer service?

Reach us at [email protected] for any inquiries about delivery, products, or returns. We’re dedicated to providing refined support, just like our garments.

What is your company address?

AlanPaine Shop is located at 4090 Chapmans Lane, Albuquerque, US 87110, serving customers globally with the essence of British country style.